FAQs
Please double-check that you’ve entered the correct username or email, and make sure caps lock isn’t on.
If you still can’t log in after a few tries, click “Forgot Password” to reset it using your registered email.
Can’t access your registered email or phone number? No worries—just contact us through the Contact Us page for help.
Please follow these steps:
1. Contact Support: Submit a request through our Contact Us page or send us an email explaining your situation.
2. Verify Your Identity: For account security, we may ask you to provide verification details, such as profile info submitted during registration, previously used devices, or payment records.
3. Email Update & Password Reset: Once your identity is confirmed, we’ll help you update your email address and reset your password.
There are a few possible reasons:
Profile under review or not approved: Your profile might still be under review, or it may have been declined if it didn’t meet our guidelines. Try again later or check for an email from us.
Account blocked: If your account violated our rules (e.g., fake profile, suspicious activity), it may have been suspended. Reach out to our support team for details.
Login info incorrect: Double-check your email and password, and try the “Forgot Password” option if needed.
Yes, you can still log in and use the site outside of South Africa.
However, access is only available in select supported countries, such as the U.S., U.K., Canada, Australia, and others. If you’re in a region that isn’t supported, you may experience access issues.